bad99 Privacy Policy — How We Handle Your Data

Your Privacy at a Glance

The cards below summarise bad99's core privacy commitments. They do not replace this full policy — please read all sections carefully.

1. Introduction

bad99 operates the online gaming platform accessible at bad99.bet. This Privacy Policy describes how bad99 ("we", "us", "the Platform") collects, uses, stores, and shares personal information about individuals who access or use bad99's services, including players in Bangladesh and visitors to bad99.bet. This policy applies to all personal data collected through the Platform, through direct communications with our support team, and through any other means by which you interact with bad99.

By creating a bad99 account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not use bad99. For questions or privacy-related requests, contact us at [email protected] at any time.

2. Information We Collect

bad99 collects personal information in three main ways: directly from you when you register or interact with the Platform, automatically when you use the Platform, and from third-party payment providers when you make a transaction.

Information You Provide Directly

• Full name and date of birth, as provided during account registration.
• Mobile phone number used to register and verify your bad99 account.
• Identity verification documents (such as National ID or passport) submitted during KYC verification.
• Communications you send to bad99 support, including support tickets, live chat messages, and email correspondence.

Information Collected Automatically

• Device type, operating system version, and browser type used to access the Platform.
• IP address and approximate geographic location derived from it.
• Session activity data including pages visited, games played, time spent, and betting or wagering history.
• Cookie identifiers and similar tracking data — see the Cookies section below for full details.

Information From Payment Providers

• Transaction confirmation records provided by bKash, Nagad, Rocket, or Upay when you deposit or withdraw funds.
• Mobile wallet reference numbers and transaction timestamps used to match payments to your account.
• Partial payment account identifiers where required for transaction verification and anti-money-laundering compliance.

3. How We Use Your Information

bad99 uses the personal information it collects for the following purposes. We do not use your data for purposes incompatible with those stated here without obtaining your separate consent first.

• To create and manage your account, verify your identity, and enforce the 21+ age requirement at registration.
• To process deposits and withdrawals in BDT through your chosen mobile payment method (bKash, Nagad, Rocket, or Upay).
• To provide customer support, respond to enquiries, and resolve disputes or complaints relating to your account.
• To monitor account activity for fraud prevention, anti-money-laundering compliance, and responsible gaming purposes.
• To personalise your experience on the Platform, including surfacing game recommendations and relevant promotions based on your activity.
• To analyse Platform performance and usage patterns so that bad99 can improve the service, fix technical issues, and develop new features.

4. Legal Basis for Processing

bad99 processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to create and operate your account, process transactions, and deliver the services you signed up for.
• Legal obligation — certain data processing activities are required by applicable law, including KYC identity verification, anti-money-laundering record keeping, and age verification.
• Legitimate interests — bad99 has a legitimate interest in preventing fraud, maintaining platform security, improving the service, and ensuring responsible gaming standards are met.
• Consent — where we send you optional marketing communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.

5. Sharing Your Information

bad99 does not sell your personal data. We may share your data with third parties in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and Upay receive transaction data necessary to process deposits and withdrawals. Each provider's own privacy policy governs how they handle this data.
• Technology and infrastructure partners — companies that provide hosting, security, analytics, and technical services to bad99 may process data on our behalf under strict confidentiality agreements.
• Game providers — studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session data to support game delivery and fairness audits. They do not receive your identity or payment details.
• Legal authorities — bad99 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law or in response to a valid legal process.

6. Cookies and Tracking Technologies

bad99 uses cookies and similar browser-based technologies to keep the Platform functioning correctly, to analyse how it is used, and to maintain your session when you are logged in. We do not use third-party advertising cookies or sell cookie data.

Types of Cookies bad99 Uses

• Strictly necessary cookies — these keep you logged in, maintain your session preferences, and ensure the Platform's core features work correctly. These cannot be disabled without breaking the Platform.
• Performance and analytics cookies — these help bad99 understand which pages and games are most popular, how long sessions last, and where technical issues occur, so that we can improve the service.
• Functional cookies — these remember your language preference and other optional display settings so that the Platform behaves consistently across visits.

You can control or delete cookies through your browser settings. Disabling strictly necessary cookies will affect your ability to use the Platform. To learn more about managing cookies in your specific browser, visit your browser's official help section.

7. Data Retention

bad99 retains your personal data for as long as your account remains active and for a reasonable period thereafter in order to respond to queries, resolve disputes, and comply with legal obligations. Account closure does not result in immediate deletion of all data — certain records must be retained for the periods required by applicable law, including transaction records and identity verification documents which may be retained for up to seven years for anti-money-laundering compliance purposes.

When personal data is no longer required for any of the purposes set out in this policy and no legal retention obligation applies, bad99 will securely delete or anonymise it. If you wish to request deletion of your data prior to the standard retention period, contact [email protected]. We will assess your request and respond within a reasonable timeframe, subject to any overriding legal obligations.

8. Data Security

bad99 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, access controls that restrict which staff members can view sensitive account information, secure server infrastructure, and regular security reviews. Passwords are stored using one-way hashing and are never visible to bad99 staff.

No data transmission over the internet or storage system can be guaranteed to be 100% secure. While bad99 takes all reasonable precautions, you acknowledge that you provide your personal data at your own risk and that bad99 cannot guarantee absolute security. If you believe your account has been compromised, contact [email protected] immediately.

9. Your Privacy Rights

As a bad99 player you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with your account details and a clear description of your request.

• Right of access — you may request a copy of all personal data bad99 holds about you.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure — in certain circumstances you may request that we delete your personal data. This right is subject to our legal retention obligations, which may require us to retain certain data even after account closure.
• Right to restrict processing — you may ask bad99 to limit how it uses your data in certain circumstances, for example while a dispute about the data's accuracy is being resolved.
• Right to withdraw consent — where bad99 processes your data based on your consent (for example for optional marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bad99 aims to respond to all privacy rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly. We will never charge a fee for a first request under any of these rights.

10. Children and Minors

bad99 is strictly prohibited to persons under the age of 21. We do not knowingly collect personal data from anyone under 21. If bad99 discovers that personal data has been collected from a minor, the account will be closed immediately, all associated funds will be forfeited, and the data will be deleted as soon as is reasonably practicable. If you believe a minor has registered a bad99 account, please contact [email protected] immediately so that we can investigate and take appropriate action.

11. Changes to This Privacy Policy

bad99 may update this Privacy Policy from time to time to reflect changes in how we operate the Platform, changes in applicable law, or improvements to our data practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via the contact details held on their account.

Your continued use of bad99 after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the Platform and may request account closure by contacting support.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about how bad99 handles your personal data, please contact our support team. We are available 24/7 and aim to respond to all privacy-related queries promptly.