Play Smart. Stay in Control.
bad99 is committed to a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Gambling is entertainment — and we want to keep it that way for you.
Our Commitment to Responsible Gaming
bad99 genuinely cares about the wellbeing of every player. We believe gambling should always be a leisure activity — something you choose to do with money you can afford to lose, within time limits that do not interfere with the rest of your life. Our responsible gaming programme puts practical tools in your hands, gives you clear information to make informed decisions, and keeps support within easy reach whenever you need it.
Gambling is never a reliable way to make money, clear debts, or solve financial problems. Every game on bad99 involves chance, and outcomes cannot be predicted. If you ever find yourself gambling to chase losses, escape stress, or cover essential expenses, please reach out to our support team immediately — we are available 24/7 and treat every situation with complete confidentiality and respect.
Your Player Protection Tools
bad99 provides the following tools directly within your account settings. They are free, take effect promptly, and are designed to keep you in control of your own gaming activity.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit. Once active, a limit cannot be increased for 24 hours after the change request, preventing impulsive decisions.
Session Time Reminders
Choose on-screen notifications after a set playing duration — 30 minutes, 1 hour, or 2 hours. The reminder gives you a natural pause point to decide whether to continue.
Time-Out (Cool-Off)
Take a short break from bad99 for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account stays open but deposits, bets, and game access are suspended.
Self-Exclusion
Request a longer exclusion for 6 months, 1 year, or permanently. Once applied, bad99 closes your account and you must not re-register during the exclusion period.
Activity History
Review your full deposit, withdrawal, and wagering history at any time from your account dashboard. Tracking your real activity is one of the most effective ways to stay aware of your habits.
Balance and Loss Alerts
Opt in to receive alerts when your net losses within a session or week cross a threshold you define. Alerts are informational — they do not stop play automatically but give you the data to decide for yourself.
How to Set Up Your Tools
Setting up responsible gaming tools on bad99 takes under two minutes. Follow these steps from any device:
- Log in to your bad99 account and tap your username or account icon to open the profile menu.
- Select "Responsible Gaming" from the profile menu to open the full suite of protection tools.
- Choose the tool you want — deposit limit, time-out, session reminder, or self-exclusion — and enter your preferred settings.
- Confirm your selection. Restrictions take effect immediately. Limit increases require a 24-hour cooling-off period before they activate.
If you need help setting up any tool or if something is not working as expected, email [email protected] — our team responds promptly and handles every request in complete confidence.
Keeping Gambling Enjoyable
The vast majority of bad99 players enjoy cricket betting, live casino, and slots purely as entertainment without ever developing a problem. Four simple habits keep it that way:
Set a Budget
Decide your gambling budget before you play and stick to it, regardless of wins or losses.
Set a Time Limit
Decide how long you will play before you start. Stop when the time is up — win or lose.
Never Chase Losses
Losses are part of gambling. Accept them, log out, and return another day with a fresh budget.
Take Regular Breaks
Step away from the screen periodically. Breaks improve decisions and keep gambling in perspective.
Recognising Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to spot in yourself. The following signs may indicate that gambling has moved beyond healthy entertainment:
- Spending more time or money gambling than you planned or can afford.
- Gambling to chase previous losses, believing you will win it back with the next bet.
- Feeling restless, anxious, or irritable when trying to cut down or stop gambling.
- Neglecting work, studies, family, or relationships because of gambling.
- Borrowing money or selling possessions to fund gambling.
- Hiding the extent of your gambling from family or friends.
- Using gambling to cope with stress, depression, or loneliness.
If you recognise two or more of these signs in yourself or someone you know, contact bad99 support immediately or activate self-exclusion from your account settings. Early action is always the right action.
Self-Exclusion: A Detailed Guide
Self-exclusion is the strongest responsible gaming tool bad99 offers. When you self-exclude, bad99 immediately suspends your account, removes you from all marketing communications, and returns any remaining balance through the standard withdrawal process. Available self-exclusion periods are 6 months, 12 months, or permanent.
To request self-exclusion, go to Account Settings then Responsible Gaming then Self-Exclusion, or email [email protected] with the subject line "Self-Exclusion Request". Requests are processed within one hour during business hours and within 24 hours in all cases.
Players who have self-excluded must not attempt to re-register during the exclusion period. Any account opened in violation will be closed immediately and winnings forfeited. bad99 uses verification checks to detect accounts that circumvent active exclusions.
If you wish to request reinstatement after your exclusion period has fully elapsed, contact [email protected]. Reinstatement requires a formal review and is not automatic. bad99 may recommend a cooling-off period or professional support before reinstating an account.
Protecting Young People
bad99 takes underage gambling extremely seriously. Our platform is restricted to players aged 21 and above, enforced through age verification at registration. We recommend all players who share a device with minors take the following precautions:
- Never share your bad99 account login details or password with anyone, including family members.
- Log out of your bad99 account fully when you finish playing, especially on shared or family devices.
- Use your device's parental controls or a third-party filtering tool to restrict access to gambling websites for younger users.
- Do not store bKash, Nagad, Rocket, or Upay payment details on a shared device in a way that could allow a minor to make deposits on your behalf.
If you suspect a minor has accessed your bad99 account or registered their own, contact [email protected] immediately. We will investigate and take appropriate action, including account closure and data deletion.
Need Help? Contact bad99 Support
If gambling is causing you stress, financial hardship, or harm to your relationships, you do not have to face it alone. bad99's support team is available around the clock and treats every responsible gaming request with complete confidentiality. There is no judgment — only help.
Reach our Responsible Gaming team by email, available 24/7:
[email protected]Use subject line: "Responsible Gaming Request" for the fastest response.
We also encourage players who need additional support to speak with a trusted family member, a doctor, or a qualified counsellor. bad99 can activate deposit limits, time-outs, or self-exclusion immediately upon request — do not hesitate to ask.
Play Responsibly. Explore bad99.
When you play within your limits, gambling stays fun. Explore bad99's cricket betting, slots, and live casino — all in BDT, all 21+ only.
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